FAQs

SKO 2026 takes place Monday, February 9 -Thursday, February 12 at the EPIC SANA Marquês Hotel in Lisbon. See the your division's agenda page for full programming details.

SKO takes place at the EPIC SANA Marquês Hotel. Hotel address: Avenida Fontes Pereira de Melo, Pç do Marquês de Pombal 8, 1069-310 Lisboa, Portugal

See the your division's agenda page for full details: 

- Retail Agenda

- Financial Services Agenda

- Industrial Agenda

• Monday Welcome Reception & Dinner: Casual
• Daytime sessions: Business Casual 
• Tuesday Awards Gala: Cocktail
• Wednesday Sunset Cruise: Casual (the boat is covered and climate-controlled, and we do recommend flat shoes and layers)

Ground transportation is not centrally arranged. Taxis and Uber are available from the Lisbon Airport and can be expensed according to T&E policy.

Meals will be provided throughout the duration of SKO. Meals during your travel may be expensed according to T&E policy.

You don’t need to book your hotel.

The SKO team will handle all hotel reservations for attendees at the EPIC Sana Marquês Lisbon. Room assignments and check-in details will be shared closer to the event.

Please do not contact the hotel directly to book or modify your room for the covered SKO nights. If you need to modify your room registration, email sko2026@symphonyai.com.

SymphonyAI covers the designated SKO hotel nights from February 9–12. If you wish to stay beyond these dates for personal reasons, please reach out to the hotel directly to coordinate. 

SKO is a working internal event. Accommodations, meals, and programming are planned for employees only. Partners and family may join your personal travel at your own expense, but cannot attend any SKO activities.

Plan to arrive on Monday, February 9. The welcome reception begins at 6:00pm.

APAC travelers may arrive Sunday, February 8 due to flight length and time zones.

All flights must be booked through Egencia, in line with SymphonyAI travel policy.

Please complete your Egencia booking before submitting your SKO registration, so your arrival and departure information is accurate.

Contact Egencia@symphonyai.com to set up your profile in our travel platform, Egencia. Provide the following details: 

• Email
• Legal names as shown on passport:
  • First name
  • Last name
• Gender
• Division
• Department
• Country
• Approver name (SLT member)

We are aware of this issue and are actively working with Finance to resolve it. In the meantime, if you are affected, please have your manager reach out to your department's Finance partner for support.

APAC travelers may arrive on February 8 for travel and time zone considerations, and SymphonyAI will cover that additional night automatically. All other travelers should plan to arrive on February 9. 

Any nights beyond this for company business requires your manager's approval.

Attendance is expected for all invited employees.

If you have a conflict, speak directly with your manager and functional leader.

Please email sko2026@symphonyai.com for any logistics questions.

For role-specific expectations or pre-work, contact your manager.